Can I return a product, exchange it or get a refund?
We’re happy to accept goods back providing they are in “as new” condition, with their original packaging intact and it's within 10 days from the time you received your order.
It’s your responsibility to arrange and pay for the goods to be returned to us. We recommend that you use a delivery method with adequate insurance in case the goods are damaged in transit or go missing.
Once we receive any items being returned, they are checked back into stock and, providing they are in “as new” condition, a full refund will be issued. All refunds are made by the same method as the original payment. You can read our full returns policy within our Terms and Conditions.
It’s your responsibility to arrange and pay for the goods to be returned to us. We recommend that you use a delivery method with adequate insurance in case the goods are damaged in transit or go missing.
Once we receive any items being returned, they are checked back into stock and, providing they are in “as new” condition, a full refund will be issued. All refunds are made by the same method as the original payment. You can read our full returns policy within our Terms and Conditions.
select another question
can't find the answer to your questions
If you can't find the answer to your questions above, or in any of the other sections it may be relevant to below, please to not hesitate to contact us by either email or phone. We'll be happy to help in whatever way we can.
lighting faqs
soft furnishings faqs
If you're looking for a soft furnishings related answer
click here.
click for soft furnishing questions
click for soft furnishing questions
general faqs
We have separated general questions about products and shopping in this section.
click to view all general questions
click to view all general questions
all faqs
If you're not sure on which category to look at, or indeed for general browsing, we have a page listing all our questions.
click here to view all questions
click here to view all questions














