What should I do if my credit or debit card was refused when placing an order?

If you are refused by our credit/debit card authorisation process, I am afraid we are unable to accept that card. Please try another card. If that also fails to work, you will have to pay by one of our other payment methods. If you experience any problems at the checkout, we're always happy to help over the phone. Please call us on 0845 034 5050.

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If you can't find the answer to your questions above, or in any of the other sections it may be relevant to below, please to not hesitate to contact us by either email or phone. We'll be happy to help in whatever way we can.

lighting faqs

If you're looking for a lighting related answer then click here.

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storage faqs

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soft furnishings faqs

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seating faqs

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general faqs

We have separated general questions about products and shopping in this section.

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all faqs

If you're not sure on which category to look at, or indeed for general browsing, we have a page listing all our questions.

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