ACJ Retailing Ltd t/a allupandon.co.uk
Unit 11 Chells Enterprise Village, Chells Way, Stevenage, Herts, SG2 0LQ

Tel 0845 034 5050 - 01438 908600
Fax 0845 034 5051 - 01438 908601
email@allupandon.co.uk - email@acjretailing.co.uk

Registered in England & Wales at above address
Company Number 05424754
VAT Registration GB 874 7657 66

ACJ Retailing Ltd also trades as
allupandon.co.uk - the online home stores, umbrella for all of the below departments.
all-lit-up - the online lighting store
all-tidied-up - the online storage store
all-stitched-up - the online storage store
all-sat-on - the online seating store

Other variations on our trading names do exist and are in use by other companies, we are not linked in any way to these companies.

Working Hours
ACJ Retailing Ltd operates Monday - Friday 9am - 6pm & some Saturdays.
We do not work Sundays or Bank Holidays.
For outside these hours we have a telephone message service or you may contact us via email.

All prices shown on our allupandon.co.uk are VAT inclusive @ 17.5%.
A VAT invoice/receipt can be provided on request.
Delivery charges are explained below, please see the delivery notes
All orders (including trade) must be paid for in full before any goods are despatched.
We accept all major credit cards except American Express.
Website orders can only be placed using a valid UK credit card via Protx secure payment processing. At time of ordering we only take an authorisation, payment is not taken until your order is ready to despatch.
Phone orders can be paid for via Credit Card, Postal Order or Cheque. However a payment by cheque must clear into our bank before we will despatch your order.
We can only accept orders for within the UK

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Any special offers we display are great bargains, however are only valid for the time shown on the website, once removed they cannot be honoured.

From time to time we offer voucher codes that give special discounts on products, these voucher codes do not discount any products on special offer and currently it is not possible to order using a voucher code with a special offer product in your basket, we are working to fix this.

Voucher vodes are only valid for one use per person.

Voucher codes are only valid for the time period given and can be withdrawn at any time.

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Orders placed via our website and over the phone are processed and confirmed within 24 working hours via email. We will never not reply should we feel we need to cancel your order and we reserve the right to cancel any order placed with us at anytime. If you do not receive a confirmation email from us please check your SPAM filtering and then contact us immediately, do not assume everything is ok.

Where possible we keep items in stock and we indicate stock levels on our website. However, we do not show quantities or adjust this in real time. We indicate on product pages what our buying procedure for that product is so that if a product is out of stock it will give you an idea of how long it will take for us to get more. Should you require goods within a specific timescale you may call us to discuss stock and lead times with us.

OUR ORDER RESPONSIBILITIES
1) To process and confirm your order within 24 working hours from our check-out process being completed, or phone order details being taken.
2) Keep you informed of any issues with your order in regards to stock levels and estimated delivery dates. Should any estimates we have given change we will inform you as soon as we know.
3) We aim to deliver all goods within 28 days from ordering. After 28 days your order will automatically be cancelled unless we have had your permission to continue with it beyond the initial 28 days.
4) The day your order is ready for despatch we will take payment, as until this point we have only taken an authorisation from your credit or debit card. We will then send you an email informing you that delivery is due the next working day and we will send where possible tracking details for your order.
5) We are customer service led, when given specific instructions from our customer we endeavour to carry these out. However, we do ask for your understanding when requests things infrequently don't go to plan.

YOUR ORDERING RESPONSIBILITIES
By placing an order we us you agree to the following:
1) To pay for the goods in full with your own funds or with funds you are authorised to use.
2) To be available to receive the goods via courier or postal services that require a signature between the hours of 8am - 6pm Monday - Friday. Or give instructions for items to be left and you agree to the terms detailed in DELIVERIES & DELIVERY SPECIAL INSTRUCTIONS below.
3) If on the very rare occasion we have informed you that your delivery is due and you have not received a failure card at the address and it is out of the delivery times, you must inform us straight away by leaving a phone message or sending an email.
4) To check the goods within 24 hours of arrival and inform us within 48 hours of any damages due to delivery. Please see the “my goods are damaged” section for more information.

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All our deliveries are made using a next day service that requires a signature unless we specify otherwise.

Delivery charges
UK Main Land - FREE on all orders £50 or more, otherwise £4.95 per delivery.

Courier companies charge us more for delivering to areas outside mainland UK even though they are classed as UK. We are sorry but we have to charge these costs on.
Should you require delivery to any of the areas below, please place your order as normal and we will contact you during processing your order with an exact additional cost, at which point you may cancel your order should you want to.

These are the estimated charges for areas outside mainland UK.
Isle of Wight - additional charge of £12 per delivery.
Northern Ireland - additional charge of £30 per delivery.
Scottish Highlands - additional charge of £25 per delivery.
Scottish Isles, Orkney Isles, Shetland Isles, Isle of Man, Isles of Scilly, Guernsey & Jersey - additional £70 per delivery - a mad price but it is what we have been told it would cost us! Guess you won’t be ordering from us now! We will however deduct the VAT from your order at processing for invoice addresses in Jersey and Guernsey.
We will give free delivery on the above destinations for orders over £250.00

We do NOT deliver to outside the UK.

We have carefully chosen the companies we use for despatching orders, however we cannot be held responsible for the third party services we employ. We are bound by their terms and conditions of service and accept no claim of responsibility for their infrequent errors.

We accept special delivery instructions at the time of ordering online or when ordering on the phone with us. By giving these instructions you are accepting responsibility for your order to be left without a signature and understand that no claim can be made against our courier company or ACJ for missing / stolen / damaged items delivered under these instructions.

Without special instructions our courier will always require a signature. After 2 failed attempts to deliver an additional delivery charge will be asked for before another attempt is made, we will call you and ask for this payment or take the goods back. Should we receive goods back from a failed delivery we will refund your order minus all delivery charges, even when delivery was included for free in your order.

Delivery charges are non refundable in all circumstances.

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Please check which option applies to you:

Definitions:
DAMAGED = broken, marked, scratch, smashed.
FAULTY = does not operate as it should, or starts to not operate as it should.
NOT WANTED = bought but on receipt is found to not be suitable.

Please be aware that we do sell complicated products and aim to provide as much detail about these product on our website. However, unless we have provided details in writing that a product will do something it does not mean that its faulty. If you are in any doubt of a products suitability you should contact us via phone or email before placing an order and we will always help.

Light Bulbs
Some manufacturers supply lamps with the products as a gesture. We never add or include lamps to products that do not already come with them supplied. In regards to included halogen lamps, should you receive any not working or do not last very long we are sorry but we cannot replace these. Our suppliers will not supply them to us and we do not sell incandescent or halogen lamps so keep no stock. Should a compact fluorescent lamp not work we will happily send you a replacement. Sorry for any inconvenience caused.

DAMAGED ON ARRIVAL
Please call us within 48 hours and we will send a replacement. Informing us after 48 working hours will mean that we will replace the goods for free but charge £7.50 postage and packaging for the replacement good's delivery.

FAULTY WITHIN 30 DAYS OF DELIVERY
Should you find your product is faulty within 30 days of receiving your order we will replace it.

FAULTY AFTER 30 DAYS OF DELIVERY
You may contact us with your problem, however we are likely to direct you to the customer services department of the manufacturer. Though in practice we have always managed any replacements needed on behalf of the manufacturer, each case is treated separately.

UNWANTED GOODS

WITHIN 7 DAYS OF RECEIVING YOUR ORDER
If you have not used the unwanted goods and they are in their original packaging you can return the goods for a full refund to your credit card, you must inform us of your intent of this within 7 days of receipt of the goods otherwise it will be treated as a unwanted after 7 days - see below.
The goods must arrive back with us within 14 days of receiving them in perfect order to qualify for a full refund.
Now see HOW TO RETURN instructions below

AFTER 7 DAYS BUT WITHIN 30 DAYS OF RECEIVING YOUR ORDER
If you have not used the unwanted goods and they are in their original packaging you can return the goods for an exchange for the value of the goods being returned.
You must let us know of your intent to exchange the goods within 30 days of receiving them.
There are 2 ways of working an exchange:
1. You send the goods back and we send you a voucher for spending on our website within 2 months of you originally receiving the goods being returned.
2. You hold the goods, once you have selected what you want instead, we send our courier to collect and deliver your new goods. However we have to treat the new items as a new order and the returning goods as a refund, which does mean you need to pay for the new goods and we refund your card for the others once they arrive back with us in perfect condition. Using our courier for collect and delivery incurs an additional delivery charge of £7.50.

HOW TO RETURN
We must be informed of any returns being made for whatever the reason. Anything received without notification will not qualify for a refund. If you inform us by email or leave a message we will always confirm. Please do not assume we have had the email if you do not hear back from us.

1. Call or email us with your 4 digit Sales Order Number and details of the reason for the return.
2. Package the goods in the original packaging or to a similar standard with void fillers where required. You are responsible to arrange and pay for insurance should you feel it necessary for any parcels being returned to us.

Please note sending parcels is not a cheap business.

From receiving the returned goods it can take up to 14 days to fully process any refund due. We will notify you the day we make the refund to your credit card, should there be any problem we will contact you.

ACJ accepts no claims for reimbursement of third party, such as electricians, costs incurred for any reason.

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We are well aware that the internet is a market place for the consumer.
ACJ offers good products at good prices. Should you find the same products on other websites we may consider price matching, however we may also decline to.

Applying for price match is easy, simply complete the form with your details and those of the product you have found. Upon receipt we will verify your application and then contact you by email to accept or decline. The following are the conditions that apply to our price match offer:

We will only price match identical products (same manufacturer and same part number) found on websites in the UK.

The product must not be in a sale, on special offer or on an auction site such as ebay.

We will consider all applications for price match. However, we are not obliged to honour them all. Should we feel a competitor is offering such a good deal that we can't price match we will advise you to shop with them.

All details must be correctly entered for consideration, please check your junk filtering to ensure you receive our reply.

Applications for price match cannot be taken over the phone and all need to be verified. We will aim to reply the same day, but this may not be possible at weekends and busy times.

Submitting details via this form doesn't register you to our website nor will you be added to any email mailing lists. Details are NEVER passed on to third parties.

If you're looking to buy a large quantity of lighting we would like you to make us an offer. We want you to have the opportunity to bargain with us for a great deal. However, in order for us to consider this you must meet the following criteria:

You must be looking at spending a total of £250 on products that are not already discounted or in our special offers section.

You must have a minimum of 4 products in you basket.

Make us an offer cannot be combined with any discount vouchers.

We reserve the right to decline any sale without giving a reason.

Any offers made for quantities are made at the time and may be withdrawn at any time.

We ask you not to be offended if we decline your offer.

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Any competition offered via any of the ACJ Retailing Ltd websites is governed by the following terms:

1. All entrants must be over 18 years of age and a resident of the UK.
Employees (and relatives) of ACJ Retailing Ltd and companies connected to ACJ Retailing Ltd are not eligible to enter.
2. You must register for an ACJ Retailing Ltd account before you can enter the competition. You must then answer all questions. Incomplete entries will be disqualified.
3. By entering the competition, you hereby warrant that all the information submitted by you in your ACJ Retailing Ltd account is true.
4. All account details are strictly confidential and held to the standard terms and conditions and privacy policy of ACJ Retailing Ltd, as displayed on any of the websites.
5. You may only enter any single competition once, and found multiple entries will be disqualified. If we discover this after presenting the prizes we reserve the right to void any given vouchers.
6. All winners will be drawn at random from all the correct entries received. The draw will be conducted by ACJ Retailing Ltd within 1 week of the competition closing date. The decision is final.
7. The prize (first, second or third) will be decided by ACJ Retailing Ltd.

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The all-up-and-on newsletter is a regular informative email that keeps you up to date with what we have to offer you. Each month, we offer everyone who subscribes to this newsletter the chance to be entered into a free prize draw to win a voucher worth £100 to spend on all-up-and-on products.

To be entered into the prize draw the following conditions apply:

You must sign up via either the form on the newsletters information page or via the form found on the left of most pages of our website. The standard registration to our website does not enter you to the prize draw!

One lucky winner will be informed they have won, everyone else will receive an email saying they were unlucky.

You must stay subscribed until after the draw to have a chance of winning, removed email addresses will be deleted from the draw.

If we suspect unfair play from multiple subscriptions or use of spam email addresses these will be removed from the draw and our mailing list with our notification.

Any prize voucher has no cash value and must be redeemed in one order in full, no change or part credit will be allocated. The voucher will expire 6 weeks after it is awarded to the winner.

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To access parts of our website and order with us it is a requirement for you to register your details with us. You are responsible for maintaining the confidentially of your username and password and any activities that occur under your registration. ACJ shall not be liable to any person for any loss or damage which may arise as a result of any failure by you. Registration details are exclusive to you, non-transferrable and must be treated as strictly confidential at all times.

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ACJ Retailing Ltd is committed to protecting your right to privacy as a user of our online webstores.

We will treat all personal information as confidential.

We keep it on a secure server and comply with fully with all applicable UK Data Protection and consumer legislation.


To purchase from us you are required to complete our full registration process, during this we will ask you for personal information such as your name, email address, billing address, delivery address, telephone numbers, product selections, credit card details and a password. This information is necessary to complete your order, and by providing this information you agree that you do not object to us contacting you while processing your order by telephone, email, or in writing and you confirm that you do not consider any of these reason to be in breach of your rights under the Privacy and Electronic Communications Regulations 2003.

To use some of the features of our website such as wish list, competitions and download pdf information you must quick register with us where we will ask for an email address, password. These details are used to store information such as product selection and competition answers to you personally.

You should be aware that while using this website we ay also collect information about where you are on the internet such as the URL you came from, your IP address, domain types, your browser type, the country and telephone area of your computer, pages of our website viewed and advertisements clicked on and any search terms that you have used. We may collect this information even if you are not registered with us. This information is used to for statistical purposes and is not disclosed or sold to third parties.

When creating a full registration you are given the option to receive marketing material from us by either email or post. Should you not want to receive this information you must select the required option. If you do allow us to contact you with marketing material you may opt out of this at anytime using the links provided in the email to unsubscribe or by returning the post to us marked as such, you may also email or call us on 0845 034 5050 and request removal of your details from our contact list at any time.

When using the features requiring a quick registration you agree to be added to our email contact list. You may unsubscribe from any contact we make to you via email by selecting the unsubscribe option provided in all email marketing communications.

Your personal information will only be used within the ACJ Retailing Ltd business activities and never disclosed to an outside company for free or payment.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and or user information we are entitled to do so.


Please check back frequently so to see updates or changes to our privacy policy.
We do and can make changes to this policy from time to time.
Should you have any questions or concern about the above please contact us.

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We endeavor to take all reasonable steps to protect your personal information submitted online. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

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ACJ offers companies trading within similar industry sectors to ours, such as interior designers, electricians and architects discount on orders at rates of 15% for orders under £1000 and 20% for orders over £1000 including VAT. Please note proof of industry is required.
all-up-and-on reserves the right to refuse or cancel a trade discount application or account at any time.
A trade account does not offer any credit facility against orders. All orders must be paid for in full before despatch. If paying by cheque despatch could be delayed while the payment is cleared.
To open an account you must complete and not return an order worth more than £150 inc VAT, after which the min order will be removed from your account.
Discount does not apply to sale items, special offers or delivery charges.
ACJ reserves the right to alter discounting.
ACJ reserves the right to refuse no faulty returns on orders of more than 5 of a single item.
Returned items must be received in brand new condition, including packaging, or a restocking charge of 25% of the value of the product will be charged.

ACJ currently only offers trade orders on all-lit-up lighting products. If you are interested in buying any of our other products please contact us to discuss a deal.

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This website and it’s contents is the copyright of ACJ. All rights reserved.
Images shown on this website are either owned by ACJ or ACJ has been given specific permission to use the images. Images are watermarked and traceable for our protection.
You may NOT copy / download / save any of the contents, including images, from our website for anything other than personal home use.

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We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their content. ACJ cannot accept any liability in respect of the use of these websites.

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ACJ has taken every care in the preparation of the content of this website.
Should we make the very rare mistake of incorrectly pricing a product we will inform you at the time of confirming your order and offer to correct or cancel your order.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on display.
Product information provided is passed on and added to from our suppliers information and catalogues. In the rare situation where errors are made with specification and sizes please contact us.
To the extent permitted by applicable law, ACJ Retailing Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
ACJ Retailing Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

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ACJ makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any other websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. ACJ shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

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New technologies are emerging on the internet that help us to deliver customised visitor experiences. In particular, there is a technology called 'cookies' which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user friendly. For example, permanent cookies allow us to save your password so that you don't have to re-enter it every time you visit our website. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your trolley, set up a new account or access an existing account will not be available. Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them will depend on the type of internet browser program your computer uses.

Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party website or external data suppliers. We also only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.

Your browser also generates other information, including which language the site is displayed in, and your internet protocol address (IP address). An IP address is a set of numbers which is assigned to your computer during browsing sessions whenever you log on to the internet via your internet service provider or your network (if you access the internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.

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Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. ACJ make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws, if and to the extent local laws are applicable.

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Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of ACJ Retailing Ltd or any of its employees or agents or by fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

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ACJ Retailing Ltd shall not be liable for any default due to any act of God, war, strikes, lockouts or other industrial action, difficulties obtaining labour or parts, government or other restrictions or any other event beyond the reasonable control of ACJ Retailing Ltd.

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This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contracts agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

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These terms and conditions and policies were last updated 18th June 2008.

ACJ reserve the right to change or alter these at any time and without notice.

Should you have any questions or queries regarding any of the above please contact us.

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